Refund policy

RETURN AND REFUND POLICY

Because every Weekend Cup order is personalized specifically for your group, we do not accept returns or exchanges for change of mind, customer-entered errors, or personalization details that match the approved proof.

CHANGES AND CANCELLATIONS

You may request changes before approving your final digital proof. Once the proof has been approved and production begins, the order can no longer be changed or canceled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or materially different from the approved proof, contact hello@theweekendcup.com within 30 days of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photos showing the affected item and problem

If the claim is approved, we will provide an appropriate replacement or refund. You do not need to return a damaged or defective item unless we specifically request it.

SHIPPING ADDRESS ERRORS

Customers are responsible for entering a complete and accurate shipping address. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Contact: hello@theweekendcup.com